Privacy Policy

We care deeply about your rights as a user and we will always respect your trust. We've done our best to clearly lay out our policies here.

If you can see an opportunity for improvement, please let us know by emailing support@butter.ai.

 

Private on all levels

Private by design

Butter.ai is HIPAA compliant, and your data is private.

We adhere to the highest industry standards for data security.

Our data centers have strong TLS and data encryption to protect your company data.

Protections for you

Your team members can’t see what you ask, and no one gets access to your docs unless you share them.

Butter.ai staff will not view your data.

Remove your data from Butter.ai at any time.

Protections for your team

Each member of your Slack team must authenticate their unique cloud accounts to their personal Butter.ai account.

Sharing permissions are preserved and never changed without permission.

Data is never shared with anyone with your team without explicit permission from the owner of the data.

Collecting Information

We collect a variety of information when you use Butter, including personal information you provide, information learned from conversations, information obtained automatically from the services you may use with Butter, and from cookies and other common tracking technologies we use to improve our service. When you interact with the Butter personal assistant, we call it a “conversation.” This includes all your requests and Butter's responses.

Using Information

We use your personal information to set-up and manage your account, and to communicate with you. We use other information we obtain from you and the third-party services you connect with Butter in order to operate the Butter personal assistant, to monitor and improve the performance of our Service and work with you to resolve any technical or other issues you may encounter using our service.

Retaining Information

We retain your information for only as long as it is necessary and relevant for our operations.

Your Choices and Right to Access Information

We enable you to decide what personal information you provide and how we use your personal information to communicate with you. We reserve the right to send you messages regarding important service-related matters.

Disclosing Information

Butter is not in the business of selling or renting your information. We may on occasion disclose anonymized usage information to third parties for analytics purposes, but we will never provide your personal information to any third party for their marketing and advertising purposes without first obtaining your specific permission. In some cases, our disclosure of your information may be required for third parties to assist us in operating our Service. We may also have to disclose your personal information in order to comply with our legal obligations.

Securing Your Information

We protect your information using technical and administrative security measures. These measures include data encryption, physical access controls to data centers, and information access controls governing our employees.


The remainder of this Privacy Policy will provide more detailed descriptions corresponding to the summaries above. We recommend you read the Privacy Policy in its entirety, but you may also use the links above and below to focus upon the portions of most interest to you. This Privacy Policy describes how we collect, use and protect your information when you use the Butter personal assistant or interact with us through our website, tools and associated services (collectively, our "Service").

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